# Frequently Asked Questions

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**Quick links**

- [Access & Basics](#bkmrk-access-%26-basics)
- [Console & Startup](#bkmrk-console-%26-startup)
- [Files & SFTP](#bkmrk-files-%26-sftp)
- [Backups](#bkmrk-backups)
- [Schedules](#bkmrk-schedules)
- [IP, Ports & Connection](#bkmrk-ip%2C-ports-%26-connecti)
- [Need more help?](#bkmrk-need-more-help%3F)

**Tip**

<span style="white-space: pre-wrap;">Use </span>**Ctrl+F**<span style="white-space: pre-wrap;"> to search this page for keywords like </span>**IP**<span style="white-space: pre-wrap;">, </span>**SFTP**<span style="white-space: pre-wrap;">, </span>**port**<span style="white-space: pre-wrap;">, </span>**backup**<span style="white-space: pre-wrap;">, </span>**schedule**.

### Access &amp; Basics

<details id="bkmrk-where-do-i-manage-my"><summary>Where do I manage my game server?</summary>

<span style="white-space: pre-wrap;">You manage your game server in the </span>[Game Panel](https://gamepanel.jessopshosting.com). This is where you start/stop the server, view the console, upload files, set schedules, and create backups.

</details><details id="bkmrk-what%E2%80%99s-the-differenc"><summary>What’s the difference between the customer area and the game panel?</summary>

- [Customer Area](https://jessopshosting.com)**:**<span style="white-space: pre-wrap;"> Billing, invoices, upgrades, cancellations</span>
- [Game Panel](https://gamepanel.jessopshosting.com)**:**<span style="white-space: pre-wrap;"> Actual server management (console, files, settings)</span>

</details>### Console &amp; Startup

<details id="bkmrk-how-do-i-start%2Fstop%2F"><summary>How do I start/stop/restart the server?</summary>

1. Open your server in the Game Panel
2. <span style="white-space: pre-wrap;">Go to </span>**Console**
3. <span style="white-space: pre-wrap;">Use </span>**Start**<span style="white-space: pre-wrap;">, </span>**Stop**<span style="white-space: pre-wrap;">, or </span>**Restart buttons**

<p class="callout danger">If your server is refusing to stop, you can click "Kill" in the same button that previously said "Stop"  
BE WARNED - This will force stop the server and CAN lead to lost progress, or data loss with your save games.</p>

</details><details id="bkmrk-my-server-won%E2%80%99t-star"><summary>My server won’t start — what should I check first?</summary>

1. <span style="white-space: pre-wrap;">Open </span>**Console**<span style="white-space: pre-wrap;"> and check for any lines mentioning any form of error.</span>
2. Check that you have entered all required fields in the "Startup" tab of the game panel.
3. Check disk space and memory usage. Servers that are using more resources than they have access to will not start.
4. Undo the last change (mod/plugin/config) and try again

<p class="callout info">If you get stuck you can always contact support for further assistance</p>

</details><details id="bkmrk-where-do-i-change-st"><summary>Where do I change startup settings / variables?</summary>

<span style="white-space: pre-wrap;">Open your server and go to </span>**Startup**. You’ll see available variables.

<p class="callout warning">**Important:**<span style="white-space: pre-wrap;"> Changing startup values can stop the server from booting</span></p>

</details>### Files &amp; SFTP

<details id="bkmrk-how-do-i-upload-file"><summary>How do I upload files (mods/plugins/configs)?</summary>

You can upload files using:

- **Files tab in the game panel:**<span style="white-space: pre-wrap;"> Quick uploads (small files) can be uploaded directly in the browser, Note you can not upload entire folders this way.</span>  
    If you wish to upload an entire folder you MUST pack the folder into a .zip file. Upload that, then use the unarchive feature in the files manager.
- **SFTP:**<span style="white-space: pre-wrap;"> Best for lots of files / big modpack. Gives you a program you can drag and drop files directly into the server from your computer. </span>  
    <span style="white-space: pre-wrap;">We recommend the SFTP client called </span>[WinSCP](https://winscp.net/)

</details><details id="bkmrk-where-do-i-find-my-s"><summary>Where do I find my SFTP details?</summary>

1. Open your server in the panel
2. <span style="white-space: pre-wrap;">Go to </span>**Settings**
3. <span style="white-space: pre-wrap;">Look for the </span>**SFTP**<span style="white-space: pre-wrap;"> section (host, port, username)</span>

<p class="callout info">**Tip:**<span style="white-space: pre-wrap;"> Your SFTP password is your panel password</span></p>

</details>### Backups

<details id="bkmrk-how-do-i-create-a-ba"><summary>How do I create a backup?</summary>

1. Open your server in the panel
2. <span style="white-space: pre-wrap;">Go to </span>**Backups**
3. <span style="white-space: pre-wrap;">Click </span>**Create Backup**

<p class="callout info">We recommend you do your backups when you have the least amount of players on your server. But your server will remain online for the duration of the backup.</p>

</details><details id="bkmrk-how-do-i-restore-a-b"><summary>How do I restore a backup?</summary>

1. Stop the server
2. <span style="white-space: pre-wrap;">Go to </span>**Backups**
3. <span style="white-space: pre-wrap;">Select the backup and choose </span>**Restore**
4. Start the server and test

</details>### Schedules

<details id="bkmrk-what-are-schedules-u"><summary>What are schedules used for?</summary>

Schedules let you automate tasks like:

- Daily restarts
- Automatic backups
- Running commands (e.g., announcements, saves)

</details><details id="bkmrk-my-schedule-didn%E2%80%99t-r"><summary>My schedule didn’t run — what should I check?</summary>

- <span style="white-space: pre-wrap;">Is the schedule </span>**enabled**?
- Does the task have any actions linked to it?
- <span style="white-space: pre-wrap;">Does the task require the server to be </span>**online**?

<p class="callout danger">Important: All our servers run on the UTC time zone, all scheduled execution times will therefor also be reported in UTC time!</p>

</details>### IP, Ports &amp; Connection

<details id="bkmrk-where-do-i-find-my-s-1"><summary>Where do I find my server IP and port?</summary>

<span style="white-space: pre-wrap;">Open your server in the panel. Your </span>**IP:PORT**<span style="white-space: pre-wrap;"> is shown on the server’s main page in the section called "Address"</span>

<p class="callout info">Note: You can click on the address field to copy the information to your clipboard directly</p>

</details>### Need more help?

[Contact support](https://jessopshosting.com/tickets/create)