Frequently Asked Questions

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 Access & Basics Console & Startup Files & SFTP Backups Schedules IP, Ports & Connection Need more help? 
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 Use Ctrl+F to search this page for keywords like IP , SFTP , port , backup , schedule . 
 Access & Basics 
 Where do I manage my game server? You manage your game server in the Game Panel . This is where you start/stop the server, view the console, upload files, set schedules, and create backups. 
 What’s the difference between the customer area and the game panel? Customer Area : Billing, invoices, upgrades, cancellations Game Panel : Actual server management (console, files, settings) 
 
 Console & Startup 
 How do I start/stop/restart the server? Open your server in the Game Panel Go to Console Use Start , Stop , or Restart buttons If your server is refusing to stop, you can click "Kill" in the same button that previously said "Stop" BE WARNED - This will force stop the server and CAN lead to lost progress, or data loss with your save games. 
 My server won’t start — what should I check first? Open Console and check for any lines mentioning any form of error. Check that you have entered all required fields in the "Startup" tab of the game panel. Check disk space and memory usage. Servers that are using more resources than they have access to will not start. Undo the last change (mod/plugin/config) and try again If you get stuck you can always contact support for further assistance 
 Where do I change startup settings / variables? Open your server and go to Startup . You’ll see available variables. Important: Changing startup values can stop the server from booting 
 Files & SFTP 
 How do I upload files (mods/plugins/configs)? You can upload files using: Files tab in the game panel: Quick uploads (small files) can be uploaded directly in the browser, Note you can not upload entire folders this way. If you wish to upload an entire folder you MUST pack the folder into a .zip file. Upload that, then use the unarchive feature in the files manager. SFTP: Best for lots of files / big modpack. Gives you a program you can drag and drop files directly into the server from your computer. We recommend the SFTP client called WinSCP 
 Where do I find my SFTP details? Open your server in the panel Go to Settings Look for the SFTP section (host, port, username) Tip: Your SFTP password is your panel password 
 Backups 
 How do I create a backup? Open your server in the panel Go to Backups Click Create Backup We recommend you do your backups when you have the least amount of players on your server. But your server will remain online for the duration of the backup. 
 How do I restore a backup? Stop the server Go to Backups Select the backup and choose Restore Start the server and test 
 Schedules 
 What are schedules used for? Schedules let you automate tasks like: Daily restarts Automatic backups Running commands (e.g., announcements, saves) 
 My schedule didn’t run — what should I check? Is the schedule enabled ? Does the task have any actions linked to it? Does the task require the server to be online ? Important: All our servers run on the UTC time zone, all scheduled execution times will therefor also be reported in UTC time! 
 IP, Ports & Connection 
 Where do I find my server IP and port? Open your server in the panel. Your IP:PORT is shown on the server’s main page in the section called "Address" Note: You can click on the address field to copy the information to your clipboard directly 
 Need more help? 
 Contact support