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Frequently Asked Question's - Game Panel

Game Control Panel FAQ — quick answers for the JessopsHosting game panel (Pterodactyl).

Difficulty: 1/5  |  Read-Type: Quick  |  Applies to: Game Panel (Pterodactyl)

Frequently Asked Questions

Click a question to expand the answer. If you still need help, jump to Need more help?.

Tip

Access & Basics

Where do I manage my game server?

You manage your game server in the Game Panel (Pterodactyl). This is where you start/stop the server, view the console, upload files, set schedules, and create backups.

What’s the difference between the customer area and the game panel?
  • Customer Area: Billing, invoices, upgrades, cancellations, service status
  • Game Panel (Pterodactyl): Actual server management (console, files, settings)
Why can’t I see some settings?

Some settings are hidden to prevent breaking servers accidentally. If you need access to a specific option, contact support and tell us what you’re trying to do (and the game you’re running).

Console & Startup

How do I start/stop/restart the server?
  1. Open your server in the Game Panel
  2. Go to Console
  3. Use Start, Stop, or Restart

Tip: If the server is stuck stopping, wait ~60 seconds then try again.

My server won’t start — what should I check first?
  1. Open Console and scroll to the first red error line
  2. Check you selected the right server type/version (if applicable)
  3. Check disk space and memory usage
  4. Undo the last change (mod/plugin/config) and try again
Where do I change startup settings / variables?

Open your server and go to Startup. You’ll see available variables (and sometimes a server “egg” selection depending on the game).

Important: Changing startup values can stop the server from booting — take a backup first if you’re unsure.

Files & SFTP

How do I upload files (mods/plugins/configs)?

You can upload files using:

  • File Manager: Quick uploads (small files)
  • SFTP: Best for lots of files / big modpacks
Where do I find my SFTP details?
  1. Open your server in the panel
  2. Go to Settings (or Server Settings)
  3. Look for the SFTP section (host, port, username)

Tip: Your SFTP password is your panel password (unless we’ve configured it differently).

Backups

How do I create a backup?
  1. Open your server in the panel
  2. Go to Backups
  3. Click Create Backup

For best results, stop the server first (or backup during quiet hours).

How do I restore a backup?
  1. Stop the server
  2. Go to Backups
  3. Select the backup and choose Restore
  4. Start the server and test

Schedules

What are schedules used for?

Schedules let you automate tasks like:

  • Daily restarts
  • Automatic backups
  • Running commands (e.g., announcements, saves)
My schedule didn’t run — what should I check?
  • Is the schedule enabled?
  • Is the task time set in the correct timezone?
  • Does the task require the server to be online?
  • Check the panel for any task/run logs (if available)

IP, Ports & Connection

Where do I find my server IP and port?

Open your server in the panel. Your IP:PORT is shown on the server’s main page (often near the top).

I can’t connect — what’s the quickest checklist?
  1. Confirm the server is running in the panel
  2. Double-check the IP:PORT
  3. Confirm you’re using the correct game version/modpack
  4. Try from a different network (mobile hotspot) to rule out local issues

Need more help?

Contact support
When you contact us, include:

  • Your server name (as shown in the panel)
  • The game (Minecraft/FiveM/DayZ/etc.)
  • A screenshot or copy of the first error from the Console
  • What you changed right before the issue started
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