Frequently Asked Question's - Game Panel

You manage your game server in the Game Panel (Pterodactyl). This is where you start/stop the server, view the console, upload files, set schedules, and create backups.

• Customer Area:Area: Billing, invoices, upgrades, cancellations, service statuscancellations
• Game Panel (Pterodactyl): Actual server management (console, files, settings)

Some settings are hidden to prevent breaking servers accidentally. If you need access to a specific option, contact support and tell us what you’re trying to do (and the game you’re running).

1. Open your server in the Game Panel
2. Go to Console
3. Use Start, Stop, or Restart buttons

Tip:If Ifyour server is refusing to stop, you can click "Kill" in the same button that previously said "Stop"
BE WARNED - This will force stop the server isand stuckCAN stopping,lead waitto ~60lost secondsprogress, thenor trydata again.loss with your save games.

1. Open Console and scrollcheck tofor any lines mentioning any form of error.
2. Check that you have entered all required fields in the first"Startup" redtab error line
2. Check you selectedof the rightgame server type/version (if applicable)panel.
3. Check disk space and memory usageusage. Servers that are using more resources than they have access to will not start.
4. Undo the last change (mod/plugin/config) and try again

If you get stuck you can always contact support for further assistance

Open your server and go to Startup. You’ll see available variables (and sometimes a server “egg” selection depending on the game).variables.

Important: Changing startup values can stop the server from booting — take a backup first if you’re unsure.

You can upload files using:

• FileFiles Manager:tab in the game panel: Quick uploads (small files) can be uploaded directly in the browser, Note you can not upload entire folders this way.
  If you wish to upload an entire folder you MUST pack the folder into a .zip file. Upload that, then use the unarchive feature in the files manager.
  
  
• SFTP: Best for lots of files / big modpacksmodpack. Gives you a program you can drag and drop files directly into the server from your computer.
  We recommend the SFTP client called WinSCP

1. Open your server in the panel
2. Go to Settings (or Server Settings)
3. Look for the SFTP section (host, port, username)

Tip: Your SFTP password is your panel password (unless we’ve configured it differently).

1. Open your server in the panel
2. Go to Backups
3. Click Create Backup

ForWe bestrecommend results,you stopdo your backups when you have the least amount of players on your server. But your server firstwill (orremain backuponline duringfor quietthe hours).duration of the backup.

1. Stop the server
2. Go to Backups
3. Select the backup and choose Restore
4. Start the server and test

Schedules let you automate tasks like:

• Daily restarts
• Automatic backups
• Running commands (e.g., announcements, saves)

• Is the schedule enabled?
• IsDoes the task timehave setany inactions thelinked correctto timezone?it?
• Does the task require the server to be online?
• Check

Important: All our servers run on the panelUTC fortime anyzone, task/runall logsscheduled (ifexecution available)times will therefor also be reported in UTC time!

Open your server in the panel. Your IP:PORT is shown on the server’s main page (often near the top).

1. Confirm the server is running in the panelsection called "Address"
2. Double-check

   Note: You can click on the IP:PORT

3. Confirmaddress you’refield usingto copy the correct game version/modpack
4. Try from a different network (mobile hotspot)information to ruleyour outclipboard local issues